I am sorry you feel this way. In turn I have spoke with a supervisor regarding your situation. Script ActiveX controls marked as safe for scripting: Allowed Initialize and script ActiveX controls not marked as safe: DisabledĪllow scripting of Internet Explorer Webbrowser control: Disabled Run ActiveX controls and plug-ins: Allowed User Agent: Mozilla/4.0 (compatible MSIE 6.0 Win32)ĭefault Browser: C:\Program Files\Internet Explorer\iexplore.exeĭownload unsigned ActiveX controls: Disabled WgaLogon.dll Signed By: N/A, hr = 0x80070002 Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU= I contacted our customer and asked him to do as you recommended. If the issue still has not been resolved could you please provide us with the following information? If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.ġ. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.Ģ. Please return to this post and “Paste” the results here for additional review. Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool” you must choose to “Run” this tool when prompted. Choose to “Run” the tool and follow the on-screen prompts. You will be prompted to either “Run” or “Save” the tool. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool: You can do this by choosing the “Resolve Now” button if it appears. Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office. I would like to provide some of the self-help options we have made available for our customers to address these issues. If the above steps did not resolve your issue lets continue with the steps below. In order to do this please follow the below link and choose the “Validate Office” option. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.ġ. Ensure you log onto the computer experiencing the issue with “Administrator” rights.Ģ. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing.
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